FAQ – Photography by Nathalie
What primary services do you offer?
Artistic Photography.
Variety of genres from accented monochrome, structures / architecture, nature, waterworld, and special orders.
Offered on a variety substrates starting with canvas and framed prints for immediate pricing and purchasing options on our website with cart check out.
Special orders for custom sizes and substrates such as metal, acrylic, wood and more.
What do you specialize in?
Accented monochrome, Architecture, Landmarks, World Travel, Natural Environments, Business Professional
What are the rates of your services?
For website customers the price list is displayed when clicking on the image desired and then can proceed to the check out option. For custom orders we provide personal consultation, proofs and individual pricing per print and/or project.
Shipping Damage?
If you receive a shipment that appears damaged, do not refuse the shipment, but immediately inspect the contents and contact us to get a remake order started. Send as soon as possible a picture of the damage item. We will file the necessary claim with the shipping carrier. Shipping damage is outside our control, and we are only responsible for replacing the product on our normal production time line with our standard shipping methods. You are responsible for any rush charges or expedited freight expense on shipping damage remakes.
Order Cancellations and Changes?
The subcontracted printing facility operates 24 hours a day, 7 days a week for most of the year. With their automated production system, orders can very quickly move past the point of cancellation or modification at all hours of the day. All cancellation or change requests must be made within a hour online through email info@photographybynahtlie.com and we will reply with a status. Please double check your orders for accuracy before submission.
Shipping Address and Credit Card?
Make sure your most current / intended address is on file with us or filled out correctly upon check out.
Make sure your Credit Card information is current / accurate so orders are not delayed.
Remakes?
If there is an error in or damage to your order please call 954-614-4072 so the order may be corrected and/or replaced. Please have the order number ready. Remakes will only be done for the same finishing services and from the original files submitted in the original order. If you wish to make modifications to the files or services, you will need to place a new order at your cost. Remake orders will be shipped the same method as the original order
Are you licensed and insured?
Photography by Nathalie, LLC North Carolina is licensed and insured.
What forms or payment do you accept?
We utilize Stripe for our website and in person sales.
Click on the website below for full details pertaining to credit cards accepted and other payment formats.
www.stripe.com
Where is your business located?
Photography by Nathalie sells artistic photography prints, canvas and more at events, festivals, and partnered storefronts in addition to our website / online sales.
Primary mailing and registered address is 166 Melody Ln, Thomasville, NC 27360.
Who owns Photography by Nathalie?
Nathalie Tremblay is the owner and photography artist.
Sean O’Heron is co-owner and marketing.